About Me

Rachel Thomas MAAT

Running a business has always been in my blood, but it has taken me a long time to actually take the plunge myself.  My family have run diverse businesses including dairy farming and owning a milk round, a betting shop and a bakery. 

For the last twenty years, my background has been in finance. I worked for two big insurance companies in Bristol.  Following that, my career path changed and I moved into accounts working alongside my husband in his businesses, and working for Accountancy firms.  

I’ve seen first hand the pains, determination and strength it takes to build up your own business.  It is hard work and incredibly time-consuming but rewarding.  At times you have to choose between your business and family.  We all know this is never an easy choice to make.  But I believe now is the time for me.  My children are growing up fast, and the time needed from me is less.  With extra time on my hands, where better than to spend it in my own business helping other people with their businesses? 

Rachel Thomas MAAT - Owner at Assitify

I am Assistify

The idea of having my business made me smile.

 “Treat others how you want to be treated”

I’ve always tried to live by this rule. This most certainly includes how I want to be treated as a customer.

The definition of “Customer Service” from the Oxford dictionary is:

“The assistance and advice provided by a company to those people who buy or use its products or services”

This may be the dictionary definition of Customer Service, but I feel it means something different to each of us, and how we believe we should be treated will differ from person to person.  We all have expectations which vary.  There are many examples of successful businesses and services out there, big and small, but their customer experience leaves a lot to be desired.  Success doesn’t mean customer happiness.

Holding myself to very high standards and providing a good customer service alone will not satisfy my desires for Assistify.  I want to exceed my client’s expectations, not just by completing the tasks required, but doing everything possible to make my client feel happy they came to me for assistance.  My mission is to deliver precise, reliable help and support to my customers so that they don’t need to worry about that side of their business, so they can focus on other areas.

Hiring a Virtual Assistant is a very personal thing for a business owner to do, and you must trust and have faith in your chosen professional.  I work with people, listen to their challenges, understand their business and assist them to succeed in their goals.  For more information on how I work, please click here

If you’d like to learn more, we can organise a chat by phone or video call!


Friendly and professional

At Assistify, we are down to earth, professional humans.   We want to exceed expectations and get the job done beyond your satisfaction 

Customer focused
With over twenty years experience in the customer service field.  We are passionate about delivering work that we can be proud of
AAT qualified

Your books are in safe hands with Assistify.  We are AAT qualified and have over ten years experience looking after company accounts

Extensive network

We pride ourselves with maintaining a strong network. Whatever you need, we’ll have a solution for you


I’m an organiser.  I love getting things in order.  Helping others to get systems in place and become more efficient was one of the drivers for starting Assistify.

Through my organisational skills I aim to help others get the time they need to improve their businesses and perhaps spend a bit more time on the things they love.  Life’s too short to spend it on admin.


That’s a great question and it’s one you will need to think about.  How long do the tasks currently take you? 

To start with, I’ll need to learn how to complete the task to your standard, but once I’ve got it mastered, if I can bring the time down, you will benefit from the time-savings.

Most work will be completed remotely, though I will usually come to you at the beginning so that I can learn more about your business.

If you need me at your office at any time after that, please get in touch and we can talk about your requirements.

Yes you will!  That’s a big difference between working with Assistify and some other “agency” style Virtual Assistants.

I take great pride in getting to know your business personally and taking care of your projects as if they were my own.


07792 444 667